How to complain for intermediaries
If you are a residential or commercial mortgage broker and are unhappy with the service received from Atom, please get in touch as soon as possible. We’ll record your dissatisfaction with the business to help us get better at what we do.
Contacting us
You can email us at residentialsupport@atombank.co.uk or call 0333 399 0055
We’ll aim to acknowledge your email within four hours of its receipt during our core office hours of 9am - 5pm, Monday to Friday.
If you’d prefer to send a letter, our address is:
PO Box 105,
Blyth,
NE24 9DU
How to complain on behalf of your client
If the complaint is on behalf of your customer, we’ll raise it for them and communicate directly with your customer regarding the next steps. Click here for more information. Alternatively, your client can make their complaint to us directly, via our app, email, phone or letter.
If we haven’t given your client a resolution within eight weeks, or they’re unhappy with our decision to close their complaint, the Financial Ombudsman Service is at hand. You can find all their contact details on this page.