Contact us

Whatever your question or query is about our residential range or process, you drop us a line and we’ll be happy to help.

What can we help you with?

We’re here, Mon - Fri, 9am - 5pm.

Select option two to speak to our Intermediary Support Team

Please contact our dedicated Commercial Lending team

How long is a DIP valid for?

Can a Home Buyer report be done if an AVM is successful?

How do I find your current Service levels?

How can I check the progress of a case?

Why does my customer need the app?

What level of CCJs and defaults do you accept?

History	Value	Notes
0 in the last 12 months 4 in 13–24 months Unlimited over 24 months	Maximum of £1000 total combined value of unsatisfied CCJs per applicant No limit if satisfied	Assessed independently from defaults

History

Value

Notes

0 in the last 12 months

4 in 13–24 months

Unlimited over 24 months

Maximum of £1000 total combined value of unsatisfied CCJs per applicant

No limit if satisfied

Assessed independently from defaults

History	Value	Notes
0 in the last 12 months 4 in 13–24 months Unlimited over 24 months	Maximum of £2,500 total combined value of unsatisfied defaults per applicant Additional £500 of unsatisfied for mail order, communications and utilities No limit if satisfied	Assessed independently from CCJs