Terms of website use

atombank.co.uk/intermediaries/residential/ is for intermediaries only. Members of the public should not use it or rely on any of the information and should instead use the Atom bank website.

These terms of use (and the documents they refer to) (together the “terms”) set out the terms which govern your use of our site, which includes accessing or browsing our site.

Please read these terms carefully before you start to use our site, as they will apply to your use of it. You can download and save a copy of these terms for future reference, if necessary.

By using our site, you confirm that you accept these terms and that you agree to follow them. If you do not agree to these terms, you must not use our site.

These terms of use refer to the following additional provisions and policies. They also apply to your use of our site, where applicable:

• Our Intermediary Terms of Business and Lending Criteria. These set out the terms on which we will accept business from an intermediary.
• Our Privacy Policy. These set out the terms on which we process any data we collect from you, or that you provide to us. By using our site, you and your client(s) consent to such processing. You also warrant that all data provided by you is accurate.
• Our Cookie Policy. Sets out information about the cookies on our site.
• Our Network Lender Agreement and Procuration Fees Schedule. These are available from your network.

atombank.co.uk/intermediaries/residential/ is a site operated by Atom bank plc (‘We’ or ‘Our’). We’re registered in England and Wales under company number 08632552. Our registered office at The Rivergreen Centre, Aykley Heads, Durham DH1 5TS. Our VAT number is 204140372.

Atom bank plc is authorised by the Prudential Regulation Authority (PRA). We’re regulated by the Financial Conduct Authority (FCA) and the PRA. Our Financial Services Register number is 661960.

We may make changes to these terms and conditions. Please review these pages from time to time because any changes we make are binding on you.

We may also update our site and change the content at any time. Any of the content on our site may be out of date at any given time, but we try our very best to ensure the information on our site is accurate and to keep it up to date. We’ll also try and keep it free from errors or omissions, but we can’t always promise this.

We charge no fee to use our site so you’re welcome to use it as much as you like.

Our products and services are only available within the UK and to UK residents. These products and services, as well as our site:

• are not guaranteed;
• may not always be available or uninterrupted; and
• could be subject to change or withdrawal at short notice

You’re responsible for making all arrangements necessary for you to have access to our site.

You must ensure any user that accesses our site via your internet connection is aware of these terms and any other applicable terms and conditions. You’re also responsible for ensuring they follow them.

We own or have licensed all the designs, logos and material and they’re protected by copyright law with all rights reserved. This includes:

• Atom
• Atom bank
• Digital Mortgages by Atom bank

These are registered trademarks of Atom Bank plc.

You may print and download extracts of any page(s) from our site for your personal use. You may draw the attention of others within your organisation to content posted on our site.

You must not change the paper or digital copies of any materials you have printed off or downloaded in any way.

You must not use the following without any relevant accompanying text:

• illustrations;
• photographs;
• video or audio sequences; or
• any graphics

You must always acknowledge our status (and that of any identified contributors) as authors of content on our site.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately. You must then, at our option, return or destroy any copies of the materials you have made.

We provide the content on our site for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that all the content on our site is accurate, complete or up to date.

We do not exclude or limit, in any way, our liability to you where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and
• fraud or fraudulent misrepresentation.

We exclude all implied:

• conditions;
• warranties;
• representations; or
• other terms that may apply to our site or any content on it,

to the maximum extent permitted by law.

We will not be liable for any losses as a result of your use of our site. This applies whether they are direct or indirect and arising from your use or inability to use our site. The only exception is in the case of any loss occasioned by fraud.

Our site, or any content on it, may not always be available or uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if, for any reason, our site is unavailable at any time or for any period. We will also not be liable for any use of or reliance on any content displayed on our site.

We will not be liable for any loss or damage caused by:

• a virus;
• a distributed denial-of-service attack; or
• any other technologically harmful material

that may infect your:

• computer equipment;
• computer programs;
• data; or
• other proprietary material,

due to your use of our site or due to your downloading of any content from it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. You should not interpret any such links as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

In particular, where we will not be liable for any loss or damage, we will not be liable for any:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

We always try to check our site, but we can’t guarantee it will be secure and free from bugs and viruses. With this in mind, we recommend using your own virus protection software.

We have optimised our site to ensure that it works across many platforms. But you may still need to configure your computer programs, platform and systems to access it.

You must not:

• Misuse our site by knowingly introducing material that is malicious or technologically harmful. This includes but is not limited to viruses, trojans, worms and logic bombs.
• Try to gain unauthorised access to our site, its server or any server, computer or database connected to our site.
• Attack our site via a denial-of-service attack or a distributed denial-of service attack.

If you breach these provisions, you would commit a criminal offence under the Computer Misuse Act 1990.

We will report any such breach to the relevant law enforcement authorities. We will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site ceases immediately.

As part of your use of our website you may choose to provide us with suggestions, comments or other feedback (“Feedback”) with respect to the website or our other services. You hereby assign to Atom absolutely with full title guarantee all your right, title and interest in and to the Feedback and agree that Atom shall have all right, title and interest in and to such Feedback.

We’d like you to spread the word about Digital Mortgages. We do ask though that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

Please don’t link to our site in a way that suggests any association, approval or endorsement on our part where none exists. We also ask that you don’t link to our site to suggest any association, approval or endorsement to any website that is not owned by you.

You must not frame our website on any other site.

We reserve the right to withdraw linking permission without notice.

The website you’re linking from must follow the content standards set out on our site and in these terms.

Want to use content on our site other than that set out above? Contact us at customersupport@atombank.co.uk.

We may link to some third party websites on our site. We provide these links for your information only. We have no control over the contents of those sites or resources. Inclusion of these links is not an approval by us of these sites or the information they provide.

These terms and your use of our site are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

We’re committed to making this site usable for everyone.

If you have any problems accessing or using anything on the website or you need these T&Cs supplied in another format please let us know.

Get in touch with us by calling 0333 399 0050 or emailing us at customersupport@atombank.co.uk.

For dedicated Telephone Business Development Manager & new business queries:

• Call 0333 399 0055 and select option one
• Email support@digitalmortgages.net

Available Monday to Friday, 9am to 5pm.

For submitted cases and conveyancing queries:

• Call 0333 399 0055 and select option two to speak to our Intermediary Support Team.

Available Monday to Friday, 9am to 5pm.

If you’re a conveyancer:

• Contact us using SecureLink via the LMS Conveyancer Zone.

For Commercial Mortgage queries

• Contact our dedicated Business Lending team on 0333 399 0060.

Our aim is to get things right the first time, but sometimes this might not happen.

If you’re unhappy with any aspect of our site or service, or want to complain, you can let us know by going to https://www.atombank.co.uk/how-to-complain/ and following the steps that guide you through our complaints procedure.

We’ll do our best to resolve your concerns. There may be instances where we can’t resolve the complaint to your liking or can’t do so within the stated timescales.